Tropical Soul 🏖️

Thank you for shopping at Museooil. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

• Return Window: You have 14 calendar days to return an item from the date you received it.

• Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.

• Packaging: The item must be in its original packaging with the original seal intact. Due to hygiene and safety reasons, we cannot accept returns for bottles with broken seals.

2. Refunds

• Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item.

• Notification: We will immediately notify you of the status of your refund after inspecting the item.

• Credit: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping Costs

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item.

• Non-refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Faulty Items

• If you received a damaged or defective product, please contact us at muse.essentialoil@gmail.com within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund for you.

Australia (Domestic)

• Orders $0 – $100: $12 Shipping Fee

• Orders over $100: FREE SHIPPING

• Local Pickup (WA Only): FREE SHIPPING

Taiwan & Japan (International)

• Orders $0 – $120: $25 Shipping Fee

• Orders over $120: FREE SHIPPING

The United States (International)

• Orders $0 – $150: $35 Shipping Fee

• Orders over $150: FREE SHIPPING

🇦🇺 For Customers in Australia

• Standard Shipping: All orders containing oils are sent via Road Transport for safety compliance.

• Delivery Times: As we ship from Western Australia, please note that delivery to the East Coast (NSW, VIC, QLD), NT, and regional areas may take approx 7–10 business days.

🇹🇼 For Customers in Taiwan 

• Real-Name Authentication: All individual importers must complete real-name authentication via the EZ WAY app. Please ensure your recipient's name and phone number match your EZ WAY registration.

🇯🇵 For Customers in Japan (日本のお客様へ)

• Import Duties & Taxes: Orders exceeding ¥16,666 JPY may be subject to consumption tax and customs duties. These charges are the responsibility of the recipient.

• 関税・消費税について： 1回のご注文合計額が 16,666円 を超える場合、到着時に関税および消費税が発生する場合がございます。これらはお客様（受取人様）のご負担となります。

• Quantity Restrictions: Please check local regulations regarding quantity limits for personal import of cosmetics/oils.

• 輸入制限について： 化粧品・オイルの個人輸入には数量制限がある場合がございます。大口注文の際はご注意ください。

🇺🇸 For Customers in the USA

• Customs Duties & Taxes: Good news! Orders under $800 USD are generally duty-free for personal import into the USA. You most likely won't have to pay any extra fees upon arrival.

• Delivery Times: We ship from Perth, Western Australia. Standard international shipping typically takes approx 10–18 business days (2–4 weeks).

At Museooil, your safety is our priority. By purchasing our essential oils, you acknowledge and agree to the following safety guidelines:

• External Use Only: Products are for external use only. Avoid contact with eyes, mucous membranes, or broken skin.

• Patch Test Required: We strongly recommend a patch test on the inner wrist before regular use. Discontinue immediately if irritation occurs.

• Medical Conditions: If you are pregnant, breastfeeding, or have a medical condition (e.g., epilepsy, G6PD deficiency), please consult a medical professional before use.

• Age Restriction: Our products are not recommended for children under 6 years of age.

• Pet Safety: Keep away from animals. Do not apply essential oils directly to pets.

• Photosensitivity: If using photosensitive oils, avoid direct sunlight or UV rays on the applied area for at least 12 hours.

• Operational Safety: Certain oils may cause drowsiness. Avoid driving or operating heavy machinery after use.

• Storage: To maintain quality, store products below 30°C in a cool, dry place away from direct sunlight.